Letter sent to the Better Business Bureau on February 4, 2023. This should explain why I refuse to pay another $400 for a eye lens replacement that the physician recommended and then it did not work. I continue to get an invoice for $400 as late as February 10, 2023. February 3, 2023 On September 12, 2022, I had a consultation with an eye specialist at the Center of Texas Eye Clinic on Bellaire (Dr. name unknow). She did an eye exam and recommended that I have bilateral cataract removed and then have lens replacements to OS. She recommended the upgraded lens (Vivity lens) and felt that that was a better choice to correct my vision. Once we agree on the treatment protocol, I was then escorted to a surgery scheduler desk to schedule my surgery. At that time, I was informed that the cost of each of the Vivity lens was not covered by my insurance so that cost would be out of pocket, and I would be charged the $1070.30 by the surgery center (MH Kirby Glen, Houston Texas) for each lens on the day of my surgery. I was also charged $5,800 00 for my part for the procedures that my insurance (Cigna) would not cover. This was paid by credit card at the schedulers desk. On September 21, 2022, I had my left eye cataract lens removed and a Vivity lens implanted by Dr. Wade. I had a follow up scheduled for 9/22/22 in the Katy Office. The vision seemed to improve but it was still waxy and unclear. I assumed that this was due to the recent surgery. I have a credit card statement showing that I was charged $1070.30 for the one lens. On September 30, 2022, during the follow up, I stated that my vision was not clean and remained waxy and blurred. I could not read road signs nor license plates on cars in front of me while sitting at a red light. I was referred to Dr. Wade and he schedule a replacement lens surgery. The doctor told me that I would get a refund of $1,070.30 since the lens did not improve my vision. On October 7, 2022, Dr. Wade did the replacement surgery to the left eye. That night I developed severe eye pain and nothing would relieve it. I already had a 24 hour follow up scheduled for the following day. On my follow up visit, I voiced severe pain to my left eye. Before going in for the 24-hour follow up, I called the emergency number listed on my paperwork and got a recording and when the I was able to contact someone the following day during business hours (not a person answering emergency calls), I was told that I could come in at 9 am which I already had a 10 am one day follow up scheduled. The ophthalmologist evaluating at 10:00 o’clock, determined the pain was caused by a corneal abrasion. A contact lens was put in my eye and antibiotics were prescribed for me. When I went to my one week follow up, my vision was no better. On September 21, 32022, I had a cataract removed from my right eye. I had the replacement lens performed at the MH Kirby Glen Surgical Center again. On that day, I spoke to the “Financial Manager” about my refund, and she stated that Dr. Wade had “not put it in his notes about a refund and he needed to put it in his notes before they could refund my money for the failed lens.” She gave me her “direct number and extension” which I found out later that you can only leave a voice mail to the general number and do not have the opportunity to enter an extension number after directing me to “directly call her”. She (“the office manager”) charged me $400 for what my insurance would not cover for the surgery. I paid the charge by credit card (can provide proof if necessary).. On November 2, 2022, I paid another $400 for the third surgery fee that was not paid by the insurance. Again, I have a credit card statement showing that my credit card was charged $400. On November 21, 2022, I was charged $400 for the first surgery that the Cigna did not pay. I paid it on the phone to a representative that I called after getting a bill. On December 8, 2022, I received a bill for $400. Then at a later date (?) I received a bill for $800 dollars. After calling and speaking to someone they said yes the $400 had not been posted and they would make a note. I have made numerous calls to the numbers that they gave me and you can only leave a message on a general voice mail. I must have called at least 20 times and no one will call me back to try to figure out the refund and invoices that I keep getting. I was told by Dr. Wade during replacement surgery of the original OS lens that they would remove the original lens and replace it with another lens (pd $1,000K for the vivity (?) lens) and that they would refund me the $1,000 that I had paid for the upgraded lens. When I asked about it (when I checked in for my replacement surgery) the female said that someone other than her would take care of it. When I finally did speak to someone after legal threat and BBB threats, she (?) called me back and said no notes were written by Dr Wade that I would get a refund. She stated that “Dr. Wade did not put in his note that I would get a refund b/c the lens did not work. “ As of 10/19/2022) the eye was still, hurting and erythematous. I still could not see clearly out of OS (blurry vision). November 2, 2022, I had my right eye cataract removal done. I had a follow up on November 4th and the 9th. Again I kept telling everyone that my vision was not good and I was afraid to drive at night because I could no see the roads and read street signs, etc. Additional tests were ordered for me. On that same day (11/2/2022) I paid another $400 via credit card for the services that would not be covered by my insurance. I then received a $400 invoice from the surgery clinic. I called 1-866-491-4366 and I explained that I was supposed to have a $1,000 credit, so I should not be getting a $400 invoice. The representative explained that billing and refunds are too different offices and that I need to call the local surgery clinic. Again, I called and left a message at MH Kirby Glen Surgery Center and received no return call. Finally, I received a phone call from a lady named Margarita from the number listed on the invoice. I explained it all to her and she said that she would contact the Kirby Glen Office and forward the message. She said she could see all the charges, but couldn’t really do anything, bc the surgical clinic is different from the billing and collections office. She said that if I did not hear anything back from the Kirby Glen Office in a couple of days to call her back. I waited a week and did not receive a return follow up call so I called Margarita back and left a voice message about all of this. A few days later, the same person that I spoke to on my surgery day and gave me “her extension” called me back. She informed me that she did not remember the incident and could I update her, therefore, I restated all the history. She said that Dr. Wade did not put in his clinical notes for a refund, therefore he would need to do that before a refund was issued. She and I had already had this conversation on the day of my third surgery and she said, Dr. Wade did not put it in his note that I was to get a refund. I told her that I would see him that day bc I was having surgery. During my surgery, I told him what she said, and he assured be that he was texting the front office to refund my money. On January 11, 2023, an invoice for $400 was sent to me for services at MH Kirby Glen Surgery Center. This is very frustrating, and I feel that I did not receive satisfactory results (corrected vision) from my surgery and now I am getting billed for services that are subpar. I also pulled my Cigna Insurance claims and I see that the surgery center billed Cigna for six (6) anesthesiologists for three surgeries. I do not really understand why two for each procedure in which I was awake and speaking to Dr. Wade during the procedure. Maybe one came and prepped me and then the other one came in and introduced himself and signed the chart, so two charges were submitted? Dr. Wade charged Cigna for three surgeries, which should have only been two bc we went off his colleague’s suggestion and they also billed me another $400 dollars for the replacement surgery. Again, this is so frustrating, and I cannot seem to get a or any response from the MH Kirby Glen Surgery Center and would never, never, never recommended to have any procedure done at this clinic. Thank you. Bobby Davis Update: As of today (2/18/23) I just received another invoice for $400.00
Letter sent to the Better Business Bureau on February 4, 2023. This should explain why I refuse to pay another $400 for a eye lens replacement that the physician recommended and then it did not work. I continue to get an invoice for $400 as late as February 10, 2023. February 3, 2023 On September 12, 2022, I had a consultation with an eye specialist at the Center of Texas Eye Clinic on Bellaire (Dr. name unknow). She did an eye exam and recommended that I have bilateral cataract removed and then have lens replacements to OS. She recommended the upgraded lens (Vivity lens) and felt that that was a better choice to correct my vision. Once we agree on the treatment protocol, I was then escorted to a surgery scheduler desk to schedule my surgery. At that time, I was informed that the cost of each of the Vivity lens was not covered by my insurance so that cost would be out of pocket, and I would be charged the $1070.30 by the surgery center (MH Kirby Glen, Houston Texas) for each lens on the day of my surgery. I was also charged $5,800 00 for my part for the procedures that my insurance (Cigna) would not cover. This was paid by credit card at the schedulers desk. On September 21, 2022, I had my left eye cataract lens removed and a Vivity lens implanted by Dr. Wade. I had a follow up scheduled for 9/22/22 in the Katy Office. The vision seemed to improve but it was still waxy and unclear. I assumed that this was due to the recent surgery. I have a credit card statement showing that I was charged $1070.30 for the one lens. On September 30, 2022, during the follow up, I stated that my vision was not clean and remained waxy and blurred. I could not read road signs nor license plates on cars in front of me while sitting at a red light. I was referred to Dr. Wade and he schedule a replacement lens surgery. The doctor told me that I would get a refund of $1,070.30 since the lens did not improve my vision. On October 7, 2022, Dr. Wade did the replacement surgery to the left eye. That night I developed severe eye pain and nothing would relieve it. I already had a 24 hour follow up scheduled for the following day. On my follow up visit, I voiced severe pain to my left eye. Before going in for the 24-hour follow up, I called the emergency number listed on my paperwork and got a recording and when the I was able to contact someone the following day during business hours (not a person answering emergency calls), I was told that I could come in at 9 am which I already had a 10 am one day follow up scheduled. The ophthalmologist evaluating at 10:00 o’clock, determined the pain was caused by a corneal abrasion. A contact lens was put in my eye and antibiotics were prescribed for me. When I went to my one week follow up, my vision was no better. On September 21, 32022, I had a cataract removed from my right eye. I had the replacement lens performed at the MH Kirby Glen Surgical Center again. On that day, I spoke to the “Financial Manager” about my refund, and she stated that Dr. Wade had “not put it in his notes about a refund and he needed to put it in his notes before they could refund my money for the failed lens.” She gave me her “direct number and extension” which I found out later that you can only leave a voice mail to the general number and do not have the opportunity to enter an extension number after directing me to “directly call her”. She (“the office manager”) charged me $400 for what my insurance would not cover for the surgery. I paid the charge by credit card (can provide proof if necessary).. On November 2, 2022, I paid another $400 for the third surgery fee that was not paid by the insurance. Again, I have a credit card statement showing that my credit card was charged $400. On November 21, 2022, I was charged $400 for the first surgery that the Cigna did not pay. I paid it on the phone to a representative that I called after getting a bill. On December 8, 2022, I received a bill for $400. Then at a later date (?) I received a bill for $800 dollars. After calling and speaking to someone they said yes the $400 had not been posted and they would make a note. I have made numerous calls to the numbers that they gave me and you can only leave a message on a general voice mail. I must have called at least 20 times and no one will call me back to try to figure out the refund and invoices that I keep getting. I was told by Dr. Wade during replacement surgery of the original OS lens that they would remove the original lens and replace it with another lens (pd $1,000K for the vivity (?) lens) and that they would refund me the $1,000 that I had paid for the upgraded lens. When I asked about it (when I checked in for my replacement surgery) the female said that someone other than her would take care of it. When I finally did speak to someone after legal threat and BBB threats, she (?) called me back and said no notes were written by Dr Wade that I would get a refund. She stated that “Dr. Wade did not put in his note that I would get a refund b/c the lens did not work. “ As of 10/19/2022) the eye was still, hurting and erythematous. I still could not see clearly out of OS (blurry vision). November 2, 2022, I had my right eye cataract removal done. I had a follow up on November 4th and the 9th. Again I kept telling everyone that my vision was not good and I was afraid to drive at night because I could no see the roads and read street signs, etc. Additional tests were ordered for me. On that same day (11/2/2022) I paid another $400 via credit card for the services that would not be covered by my insurance. I then received a $400 invoice from the surgery clinic. I called 1-866-491-4366 and I explained that I was supposed to have a $1,000 credit, so I should not be getting a $400 invoice. The representative explained that billing and refunds are too different offices and that I need to call the local surgery clinic. Again, I called and left a message at MH Kirby Glen Surgery Center and received no return call. Finally, I received a phone call from a lady named Margarita from the number listed on the invoice. I explained it all to her and she said that she would contact the Kirby Glen Office and forward the message. She said she could see all the charges, but couldn’t really do anything, bc the surgical clinic is different from the billing and collections office. She said that if I did not hear anything back from the Kirby Glen Office in a couple of days to call her back. I waited a week and did not receive a return follow up call so I called Margarita back and left a voice message about all of this. A few days later, the same person that I spoke to on my surgery day and gave me “her extension” called me back. She informed me that she did not remember the incident and could I update her, therefore, I restated all the history. She said that Dr. Wade did not put in his clinical notes for a refund, therefore he would need to do that before a refund was issued. She and I had already had this conversation on the day of my third surgery and she said, Dr. Wade did not put it in his note that I was to get a refund. I told her that I would see him that day bc I was having surgery. During my surgery, I told him what she said, and he assured be that he was texting the front office to refund my money. On January 11, 2023, an invoice for $400 was sent to me for services at MH Kirby Glen Surgery Center. This is very frustrating, and I feel that I did not receive satisfactory results (corrected vision) from my surgery and now I am getting billed for services that are subpar. I also pulled my Cigna Insurance claims and I see that the surgery center billed Cigna for six (6) anesthesiologists for three surgeries. I do not really understand why two for each procedure in which I was awake and speaking to Dr. Wade during the procedure. Maybe one came and prepped me and then the other one came in and introduced himself and signed the chart, so two charges were submitted? Dr. Wade charged Cigna for three surgeries, which should have only been two bc we went off his colleague’s suggestion and they also billed me another $400 dollars for the replacement surgery. Again, this is so frustrating, and I cannot seem to get a or any response from the MH Kirby Glen Surgery Center and would never, never, never recommended to have any procedure done at this clinic. Thank you. Bobby Davis Update: As of today (2/18/23) I just received another invoice for $400.00
Bobby D Davis.
